Terms and Conditions

Terms and Conditions

Ordering

All produce is made fresh to order. The website opens for pre orders and all items are made to order the following week. During busier times your order will take longer to arrive.

I always bake on Tuesdays and Fridays due to other commitments, your products will be made and sent on the same to ensure that they are fresh when they reach you. In most cases your order should arrive next working day. Therefore please ensure that you are happy with this before placing an order with us.

Checkout

Please ensure that your details are entered correct when checking out, taking extra care when entering address details. We can not be held responsible for incorrect shipping addresses.

Delivery

All orders are made and sent on the same day. We use Royal Mail first class shipping services.

Our cookies are packaged well using shredded paper and bubble wrap. When cookies leave us they are in perfect condition.

Local collection is available, if you chose this option you must contact us to arrange this.

Returns and refunds

We are unable to accept returns.

Refunds will be issued only when a product is faulty, photographs will be required.

Storage

Our cookies keep best when they are stored in an airtight container, this should keep them fresh for at least 3-5 days.

Cookies can be frozen dependant on toppings for around 3-4 weeks, enjoy immediately once defrosted.